Frequently Asked Questions

Where are your products made?

Every product is handmade by Amanda on the Isle of Cumbrae, off Scotland’s west coast.

 

What are your signature fragrances?

Our three signature fragrances are Lavender & Lemon, Mint & Rhubarb, and Just Rose. Festive Pine joins the range for the festive season.

 

How should I care for my handmade soap?

Allow your soap to dry between uses on a draining soap dish. Keeping it out of standing water will help your bar last longer.

 

How should I store my products?

Store your soaps and candles in a cool, dry place away from direct sunlight and sources of heat.

 

How do I burn my candle safely?

Keep your candle within sight while burning, away from draughts and anything that could catch fire. Keep it out of reach of children and pets, and follow the safety instructions on its label.

 

How much is postage?

UK standard postage is £4.99 per order. We use Royal Mail 48 Hour Tracked.

 

Do you deliver outside the UK?

We currently deliver to UK addresses only.

 

When will my order be dispatched?

Orders are normally prepared and dispatched within 2–3 working days. As we’re based on an island, ferry services and Scottish island weather can occasionally cause delays. Please allow extra time for delivery after dispatch.

 

Can I visit your shop?

Yes! You’ll find our shop and workshop at 11 Stuart Street on the Isle of Cumbrae. Come and explore our fragrances in person. Please check our current opening hours before making a special trip.

 

Where can I find the ingredients?

You’ll find the ingredients listed on each product’s packaging. To check the lists currently available online before ordering, visit our Our Ingredients page and look for your product and fragrance. If the information you need isn’t listed, please get in touch with Amanda, who’ll be happy to help.

 

What is the Members Club, and how can I join?

Our Members Club is our email community, bringing a little of island life to your inbox, with news from Amanda, seasonal favourites and special offers. We’d love you to join! Simply sign up to our email list using the newsletter signup on our website. You can unsubscribe at any time.

 

What should I do if my order arrives damaged?

Please get in touch with Amanda with your order number and photos of the damaged items and packaging, so we can look into it and help put things right.