Terms/postage

RETURNS    If for any reason you decide to change your mind we will refund the product cost, however, we will not refund the return postage or the original postage costs.  All items must be returned unused, unopened and in the same condition as they were originally received. Please contact us within 7 days to ensure you receive the full refund.  For items which have been damaged in transit please contact us within 48 hours.  We will refund or replace the items and refund return postage where necessary.  Photographic proof may be required.

 

PAYMENT   We accept payment by paypal ( a paypal account is not required), or cheque. However all orders paid with by cheques will not be sent until payment has cleared.

 

POSTAGE   We try to keep our postage costs down by recycling boxes and packaging where possible.  We post everything by recorded delivery/signed for.  With postage costs always rising we are now posting 2nd class to keep costs down.  Please do let us know if you need it quicker and we can arrange first class.  We now pay for the "signed for" part of the postage.

The postage costs within the UK and to BFPO addresses are:

Due to Royal Mail price increases we will now use a mixture of Royal Mail and courier services, all will still be sent signed for.

WEIGHT                           Postage

Up to 1kg                       £2.80

Up to 2kg                       £4.00

Up to 5kg                       £7.50

Up to 10kg                     £12.50

For postage outside the UK please contact us before ordering so we can provide you with an accurate price. 

 

PRIVACY POLICY   We do not store or sell any of your details.  Paypal does not provide us with any of your private details only mailing information and any notes you have made to your order.